The challenge

Restaurants with delivery face the same recurring problem: a guest places an order and has no idea what's happening with it. Has it been accepted? Is it being prepared? Where's the courier? Customers call to check the status, and operators spend time answering manually instead of working. Hotdogger and Cafe Moose were looking for a way to keep guests informed automatically, without phone calls and without extra load on staff.

The solution

We connected our plugin to their iiko system. It tracks the status of every order and automatically sends the customer an SMS at each change: "Order accepted" → "Being prepared" → "Ready" → "Handed to courier." Each status is configured individually for the restaurant. For deliveries, the message includes the order details — items, total, delivery cost, and service fee. Installation, deployment, and configuration are fully covered by Alif Tech; the restaurant pays only for the SMS sent. Launch took one day, with no interruption to the kitchen's work.

The result

Fewer incoming calls — guests see the order status in an SMS themselves. Higher loyalty through transparency and care for the customer. A valuable side effect: the plugin automatically builds a database of every guest's contacts, so now Hotdogger and Cafe Moose can send promotions and special offers straight to the phone. Round-the-clock support handles any questions at any time.

Key terms

• 0 TJS for installation and setup — you pay only for SMS

• Launch in 1 day

• 24/7 support

• Compatible with iiko and other restaurant software systems

Want the same? Get in touch — we'll connect it for free and configure it for your restaurant. +992 977 77 44 33 (Telegram / WhatsApp).